Web Sites Covered
Services and Products Provided by Custom Solutions
The features, services, and products provided are clearly stated on each of our web sites, and the information presented on each site shall be considered to be part of this agreement.
Refund and Return Policy
For Services and Software Delivered Electronically:
No refunds will be given for software and services delivered electronically via the web sites, unless sufficient evidence exists to indicate that the transaction occurred without the customer's knowledge or permission, or if the software or service is found to be incompatible with the customer's computer. The one exception to this rule is the money-back guarantee offered by the ProveMySpeed.com service. For details, visit this link.
Web site accounts utilize resources on our web server even if not accessed by the customer. Custom Solutions has no obligation to provide refunds for web site accounts based on a lack of usage.
For Physical Products Shipped to the Customer:
A stocking fee will not be charged on non-defective goods returned within 7 business days of the invoice date. Any non-defective goods returned after 7 days but within 120 days will be charged a 20% restocking fee. To receive credit for the return, you must have a return authorization and the goods must be in a re-sellable condition. For a return authorization, please contact us. Contact information is posted on the web site for the product in question.
For defective goods, including goods damaged in shipment, the goods may be returned within 30 days for a full refund of the purchase price and original shipping cost. Custom Solutions will not be responsible for any return shipping costs.