Support and
Contact Information:
If
you're having a problem or question, take a look at our
frequently asked questions, below. If you can't find
the answer you're looking for, you can reach us at .
Text
Cleanup Frequently Asked Questions (FAQ):
I'm
a registered user of a previous version of Text
Cleanup. How do I upgrade and what does it cost?
I'm
a registered user, and have had to re-install Text
Cleanup. The program now tells me I have a demo
version which will expire. What should I do?
I've
lost my registration code. Can you send it to me?
When
Text Cleanup is running, my computer is beeping whenever I
cut or copy text. Why is it doing this?
What
I run Text Cleanup, it tells me that it can't enable the
Control-Alt-C hot-key. Is this a problem, and what
should I do?
When
using Auto Clean, I hear a several beeps whenever I clean
something, instead of a single beep. What's
happening?
I'm a
registered user of a previous version of Text
Cleanup. How do I upgrade and what does it cost?
The
upgrade to version 2.0 is free. All you have to do
is download and run the
installer, and your registration will automatically
transfer to the new version.
I'm
a registered user, and have had to re-install Text
Cleanup. The program now tells me I have a demo
version which will expire. What should I do?
All
you have to do is re-enter your registration
information. If you do not have your registration
code, refer to the next question for instructions.
To re-enter your code, do the following:
-
Start Text Cleanup.
-
A message will appear
saying the program is unregistered. Click on the
"Enter Code" button to bring up the
registration screen.
-
Enter your name,
company, and registration code EXACTLY as specified when you purchased Text Cleanup.
The name and company are case-sensitive.
-
Click on the
"Register" button to complete the
registration process.
I've lost
my registration code. Can you send it to me?
Yes! To receive your
registration code, e-mail your request to .
Be sure to include as much information as you have
regarding your original order, including:
In general, the more
information you provide, the easier it will be to look up
your order, and verify your request is genuine.
When
Text Cleanup is running, my computer is beeping whenever I
cut or copy text. Why is it doing this?
This is normal. Most
likely you have the Auto Clean setting enabled, and Text
Cleanup is configured to play a sound whenever it cleans
text in the background.
Auto Clean may be turned
off either from the "Options" menu, or by
right-clicking on the system tray menu and choosing
"Auto Clean".
If you would like to keep
Auto Clean on, but just turn off the sound, choose
"Program Options" from either the
"Options" menu or system tray menu, then choose
"(none)" from the "Play this sound"
option.
What
I run Text Cleanup, it tells me that it can't enable the
Control-Alt-C hot-key. Is this a problem, and what
should I do?
This message is not an
indicator of a serious problem. It means that
another program is currently using this hot-key,
preventing Text Cleanup from using it. This message
may be seen when Text Cleanup is running more than
once. The first instance of Text Cleanup registers
the hot-key on the system, preventing the second instance
from doing so.
If Text Cleanup is not able
to enable the hot-key, then pressing Control-Alt-C in
another program to clean text will not work.
If you do not use the
hot-key, or want to make sure it's available for another
program, you can disable this option and get rid of the
error message. Just choose "Program
Options" from the "Options" menu or system
tray menu, and un-check the appropriate box.
When
using Auto Clean, I hear a several beeps whenever I clean
something, instead of a single beep. What's
happening?
This is caused by have more
than one instance of Text Cleanup running on the
computer. To fix the problem, close all but one copy
of Text Cleanup, or turn Auto Clean off on all copies.
In general, Auto Clean
should be off if more than one copy of Text Cleanup is
being run.
